Cougar USA is a leading supplier of water control systems for commercial building applications.  We specialize in Pre-Engineered and Custom-Designed solutions for water pressure, level, temperature, flow and quality.

The company was founded in 2003 as a Manufacturer’s Rep Firm (Cougar Sales) serving the Greater Houston area. Over the first five years, the company shifted from selling products to providing complete system solutions.

In 2010, Cougar USA moved into a 14,000 square foot facility with expanded production capabilities to support our Cougar Systems product lines. In 2018 the company further expanded our physical footprint with the addition of a training facility, Cougar Academy. This increased our total facility size to 21,800 square feet.

Cougar Sales continues to be our Rep Firm offering high quality products and service to markets across south Texas including Houston, Austin, San Antonio, Corpus Christi/Victoria, and the Rio Grande Valley.

Cougar Systems is our Manufacturing Company offering fabricated systems with UL listed control panels.  Cougar Systems holds UL Listings 508a and 698a for an industrial control panel shop.

Leadership Team

Mike Zacharias

President and Principal

Mike is President of Cougar USA. After spending nearly 30 years in the Houston mechanical and plumbing industry, Mike, along with his business partner Scott Magee, saw an opportunity to offer not just quality products but outstanding service to their customers and, as a result, started Cougar Sales in 2003. In the 16 years since Cougar Sales began, it has evolved into Cougar USA, a leader in the plumbing, mechanical and controls markets.

Mike is a proud graduate of the University of Houston with a B.A. in Business Administration. He has held many leadership positions in ASPE and the ASPE Product Show committees. Mike and Cougar USA have been recognized each year since the inaugural year as a Cougar 100 business – a roster of the fastest growing UH Cougar alumni owned businesses.

Mike is a native Texan who is passionate about his alma mater and their football team, the UH Cougars. He enjoys spending time with his family, especially his grandchildren, cooking and watching sports.

Direct Line: 281-932-0476

Scott Magee

VP of Sales & Marketing and Principal

Scott is Vice President of Sales and Marketing for Cougar USA. After spending nearly 25 years in the Houston mechanical and plumbing industry, Scott, along with his business partner Mike Zacharias, saw an opportunity to offer not just quality products but outstanding service to their customers and, as a result, started Cougar Sales in 2003. In the 16 years since Cougar Sales began, it has evolved into Cougar USA, a leader in the plumbing, mechanical and controls markets. Scott is a proud graduate of Texas A&M University with a B.S. in Political Science.

Scott enjoys his family, especially his two boys and all of his nieces and nephews. Scott can usually be found any given weekend attending their sports activities and loudly cheering them on from the bleachers.

Direct Line: 281-932-0478

Tim Zacharias

Chief Operating Officer

Tim is the company’s Chief Operating Officer and is responsible for overseeing all of Cougar’s production, warehouse, operations, and product offerings. As part of the leadership team, he plays a key role in strategic planning, as well managing all operational aspects of the company. Prior to joining Cougar, Tim worked in internal audit for a Fortune 500 company.

Tim has been with Cougar since 2007, starting out in accounting and project management, learning all areas of the business with hands-on experience. He earned his B.B.A. in Finance from Texas A&M. He is a member of ASPE, ASHRAE, ACOE and Vistage, and is a Houston Atlassian User Group Leader.

Tim is passionate about sports. He loves watching his favorite teams and is a Dynamo season ticket holder. He also enjoys teaching his son how to play sports. Tim likes to compete. Whether it be when playing soccer on his Houston Football Association team (United FC) or defending his title of first place in the neighborhood Christmas lights contest (13,000 bulbs!), he enjoys a challenge!

Direct Line: 832-678-3928

Deanna Parmenter

Chief Financial Officer

Deanna is the company’s Chief Financial Officer and is responsible for overseeing Cougar’s accounting, treasury, tax, risk management, contract management, human resources, legal, IT, and property management. As part of the leadership team, she plays a key role in strategic planning, as well as managing the financial needs and internal controls of the company.

Deanna brings almost 40 years of accounting and legal experience in companies of all sizes and has been with Cougar USA since 2014. She earned her B.B.A in Finance and her B.B.A. in Accounting from the University of Houston-Downtown and her Postgraduate Certificate in Business Administration from Heriot-Watt University in Edinburgh, Scotland. She is also a Certified Public Accountant and a Certified Fraud Examiner.

She currently enjoys spending time with her ten grandchildren. Her hobbies include quilting, tennis, playing the piano, and horses.

Direct Line: 832-678-3934

Sales Team

Chris Tubb

Business Development

Chris manages Business Development for Cougar Systems. Chris has been in the industry since June of 2001 when he met the founders of Cougar USA, Mike Zacharias and Scott Magee. Chris was one of the first employees of Cougar when Mike and Scott began the company in 2003. He has continued to learn and grow at Cougar by taking on additional roles and responsibilities, most recently by managing our Control Panel shop.

Chris is very hands on and enjoys working with our customers and manufacturer reps on all of the technical aspects associated with the Commercial market that Cougar serves.

Chris is a native Houstonian who is married with two children. His favorite hobbies, other than spending time with his family, are motorcycles, classic mustangs, and woodworking.

Direct Line: 832-678-3924

Daniel Leos

Engineering Sales

Daniel is the Engineering Sales Manager for Cougar USA. He has been with Cougar USA since 2008 and brings over 20 years of industry experience to his role here at Cougar. Prior to coming to Cougar USA, Daniel worked for 10 years in the consulting engineering field as a Senior Plumbing Designer specializing in health care facilities. He studied 2D/3D Design at the University of Texas Austin and Construction Management at the University of Houston. Daniel is a member of ASPE (Past Chapter President from 2015 to 2017), ASHRAE, IAPMO and NFPA.

Daniel is a native Texan who is passionate about the Texas Longhorns, San Antonio Spurs, and his local Katy Tigers. He particularly enjoys spending time with his family and vacationing together.

Direct Line: 832-678-3930

Craig Schooler

Outside Sales

Craig is the Outside Sales Manager for Cougar Sales in Central Texas. He has been with Cougar USA since 2017. He holds an Associate of Science in Pre-Engineering Degree and is a member of ASPE, AAFAME, PHCC and SAABE.

Craig is a native Houstonian who is passionate about the outdoors, helping people, and supporting veterans returning from combat. He particularly enjoys hunting and fishing.

Direct Line: 512-213-7289

Todd Thornton

Inside Sales

Todd handles inside sales for Cougar Sales. He has been with Cougar USA since its inception in 2003 and brings over 30 years of industry experience to his role here at Cougar USA. He attended Southwest Texas State College for two years and has attended numerous training sessions in the various products that Cougar USA offers.

Todd is a native Texan who is passionate about motorcycles, water sports, and exploring nature.

Direct Line: 832-678-3923

Kim Rumenapp

Project Administrator

Kim manages our bid and spec projects, submittals and IOM’s, coordinates shipments to customers, and handles Nexus quotes. Kim has a Certificate in Accounting from Lone Star Community College and brings over 10 years of administrative experience to her role at Cougar USA. Kim joined Cougar in 2015 and has quickly advanced to become a key individual in the sales process.

Kim is a native Texan who has one daughter. She is active in her daughter’s school and, through her training at AVEDA Institute, enjoys hair styling for friends and family. Her hobbies also include bowling, cooking and working out.

Direct Line: 832-678-3929

Michael Balboni

Estimator

Michael is an Estimator who works alongside our Cougar Sales outside sales team to size and quote new construction projects. After a successful internship with Cougar USA in the Summer of 2016, Michael joined Cougar full time in January of 2018. New to the industry, Michael is gaining valuable experience and being mentored by some of the best in the business. Michael graduated from Texas A&M University with a Bachelor of Science in Industrial Distribution.

In his free time he enjoys spending time with family and friends, running, and following all things Houston sports.

Direct Line: 832-678-3931

Operations Team

Randy Milian

Operations Manager

Randy is the Operations Manager for Cougar Sales. He has been with Cougar USA since 2016 and brings over eight years of management experience to his role here at Cougar USA, including managing personnel, inventory, processes, and delivering high-quality customer service. At a prior company, Randy received an award for Manager of the Quarter in 2016. He earned his B.B.A. in International Business from the University of Houston-Downtown and is currently working on his Strategic MBA in Entrepreneurship from the University of Houston-Victoria.

Randy is a native Houstonian, with parents who emigrated from Cuba. He speaks fluent Spanish. He is passionate about culture, service, sports and the arts. He loves meeting people from around the world to exchange points of view and helping other people to make a difference in the world. He loves every aspect of sport, and soccer in particular, because it teaches so many life lessons. He also loves the arts, and in particular, music, because as Aldous Huxley said “After silence, that which comes nearest to expressing the inexpressible is music.”

Direct Line: 832-678-3219

Steve Hale

Operations Manager

Steve is the Operations Manager for Cougar Systems. He has been with Cougar USA since 2007. He brings over 24 years of experience in the Power, Cogen, Plant Utilities and Marine markets and 12 years Commercial HVAC experience to his role here at Cougar USA. Steve has worked in all aspects of production, including shop floor, field service, repairs and sales. He has performed field control work at fossil/nuclear power plants, petrochemical plants, refineries, shipyards, food processing plants, office buildings, universities and hospitals.

Steve is a native Texan who is married with three children and one grandchild. His favorite hobby is fishing.

Direct Line: 832-678-3927

“EJ” Jaimes

Field Service Technician

EJ handles the majority of field service calls for Cougar USA. He has been with Cougar since 2009 and brings over 17 years of industry experience to his role here at Cougar. EJ is very hands on and enjoys the challenge of solving complex problems for our customers.

EJ is a native Houstonian who is married with two children. His favorite hobbies, other than his dedication to his family, is watching sports and traveling.

Direct Line: 832-253-8068

Alfonso Pinto

Production Administrator

Alfonso manages the order entry and production administration for Cougar Systems. He has been with Cougar USA since 2015 in progressively more challenging roles and brings over 10 years of hands-on mechanical experience to his role here at Cougar USA. He received his Associates of Applied Science degree from Lone Star Community College and also has his Industrial Controls Certification.

Alfonso is passionate about sports, particularly basketball and football. He enjoys working on his home, exercising, and drawing and admiring art.

Direct Line: 281-397-1347

Miguel Gomez

Lead Panel Wireman

Miguel works as the lead panel wireman in the control panel shop for Cougar Systems. He has been with Cougar USA since 2012 and brings over 9 years of hands-on electrical experience to his role here at Cougar USA. He has his Associates in Electronics Degree from ITT Technical Institute.

Miguel is passionate about fishing, motorcycles, and cycling.

James Solomon

Production Supervisor

James is the Production Supervisor for Cougar Systems. He has been with Cougar USA since 2013 and brings over 25 years of experience in the plumbing industry to his role here at Cougar USA, including estimating, fabrication, purchasing, and production management. James completed two years in the apprentice program with Plumbers Local Union 68 and is a former member of the Pipefitters Local 211. He maintains an OSHA 10 certification. James excels at problem solving and in “making things work” to get a quality product to our customers as promised.

James is married and has two children. He enjoys the outdoors with activities such as hunting, fishing, and playing golf.

Direct Line: 832-678-3937

Kevyn Eddy

Purchasing

Kevyn oversees order entry and purchasing, along with the order flow in the warehouse and stock levels in inventory, for both Cougar Sales and Cougar Systems. Kevyn earned his BS in Industrial Distribution from Texas A&M University in 2013. He started his career with The Nut Place, aiding Inside Sales and Purchasing, from late 2014 until July 2017 when he joined the Cougar USA family.

Kevyn is a native Texan who is passionate about live theatre and regularly stars in local stage productions. He also enjoys building complex Lego sets.

Direct Line: 832-678-3932

Jonah Griffin

Fabrication

Jonah works in the fabrication shop for Cougar Systems. He has been with Cougar USA since 2017 and brings over 4 years of hands-on mechanical experience to his role here at Cougar USA.

Jonah is a native Texan who is passionate about God and his family. His hobbies include hunting, fishing, music, and auto mechanics.

Isaias Martinez

Panel Wireman

Isaias works as a panel wireman in the control panel shop for Cougar Systems. He has been with Cougar USA since 2017 and brings 3 years of hands-on mechanical experience, both electrical and HVAC, to his role here at Cougar USA. He is currently attending college to pursue a Construction Management Associates Degree.

Isaias is a native Texan who is passionate about sports, particularly basketball.

Accounting Team

Dyan Ratcliff

AP/AR Specialist

Dyan handles Accounts Payable and Accounts Receivable for Cougar USA. She has been with Cougar since 2016 and brings over 20 years of financial experience to her role here at Cougar, mostly with Accounts Receivable. At prior companies, Dyan regularly received awards for her performance. For a short time, she attended Western International University and has certifications from the National Foundation for Credit Counseling, the Fair Credit Reporting Act, and Michigan Department of Insurance and Financial Services.

Dyan is very passionate about her career and that passion shows through to customers, vendors, and co-workers. She is a native Houstonian and has two daughters and one son, with whom she spends time sharing their hobbies and interests.

Direct Line: 832-678-3925