General Info

Cougar USA Appoints New President, Expands Leadership Team

By | General Info

We are excited to announce the promotion of Tim Zacharias to President of Cougar USA!  Tim has been with the company since 2007, having worked in various roles, most recently as Chief Operating Officer since 2017. 

Mike Zacharias has served as President since co-founding the company in 2003 and will continue to work with Cougar in sales and as Chairman of the Board.  Scott Magee, co-founder, will continue his role as Vice President and as a member of the Board of Advisors. 

The Leadership Team has expanded to include three new members.  Randy Milian and Steve Hale both join as Operations Managers of Cougar Sales and Cougar Systems, respectively.  Both are exemplary members of the Cougar Family, and we are excited to see the new insight and perspective they bring to the Leadership Team!

Earlier this year, our CFO Deanna Parmenter retired.  She joined the company in 2015 and was vital in Cougar USA “growing up” in the last few years.  Instead of hiring a direct replacement, Cougar USA has entered into a shared services agreement with STH, Inc, a partner rep firm out of Maryland.  STH is providing fractional CFO, HR, and IT support to Cougar USA.  JD Slough, CFO of STH, also joins the Cougar USA Leadership Team in the fractional CFO capacity.  Our partnership with STH, JD, and his team is already very strong and mutually beneficial.

We believe the new leadership structure will allow us to better serve our employees, customers, partners and take Cougar USA to the next level!

Cougar USA Customer Service during COVID-19 Outbreak

By | General Info

At this point, you have received multiple emails regarding companies’ response to COVID-19, so this will be a brief update on how Cougar USA can be of service moving forward. Our first priority is the safety of our employees, partners, and customers, and we will adapt to the changing situation to serve our customers the best we can.

Our office, warehouse, and panel shop are open with normal hours, but we will be limiting activities such as in-person training (more on that below). We will have a portion of our team working remotely; however, this will be seamless for you as we are using cloud-based communication systems.

Our service techs and sales team are available for site visits and will take all necessary precautions while on site.

We also have multiple ways to support you remotely!

Virtual Meetings.

We can host video calls and screen share one on one or with large teams.

virtual meetings

Remote Guidance Support

With our Remote Guidance tool, we can initiate an interactive video call with you and guide you through a service call or site visit as if we are on site.

Remote guidance

Live Webinar Training Classes. 

Our in-person training schedule has been replaced with live, interactive online webinars. You will still be able to participate in the Kahoot for prizes at the end of the class!  We can also provide Lunch & Learns using this format as well.


Night’s Watch 24/7

Our support team remains on call to help with anything you may need.


Guide to Reopening Buildings After COVID-19

By | General Info, Water Contamination
reopening buildings

Reopening buildings that have been unoccupied or under-occupied for the last 30-60 days may create some water quality issues you may need to address. Here are some resources to help this transition as smooth as possible:


We recently hosted a webinar with Patrick Verwys from Triple Clear where he explains the potential water quality issues and how the Force Field filter technology can help in multiple applications when reopening buildings.  Watch the webinar here.


Mike Fehr (owner of Fehr Solutions, an independent water consultant), created two checklists that outline a detailed plan to identify systems, how to flush and/or change filters, and how to test the results to ensure the system is clean. Click below for the guides on Potable and Non-Potable water systems.

On-Site Legionella Testing

We can provide On-Site, accurate testing for live Legionella bacteria with results in 45 minutes using the Spartan Cube.  For more information click below.

Point of Use Filters

We have Triple Clear Force Field filters in stock for multiple applications.

  • Point of Use Filter Kit – installed before any sink, ice machine, coffee maker, etc. 
  • Elkay & Halsey Taylor Drinking Fountains and Bottle Filling Stations – direct replacement filters with Force Field.


The ASHRAE Epidemic Task Force has developed a guide with recommendations for building reopening. As well as, guidelines on operations of HVAC systems to prepare for the reopening of schools and universities.

Digital Thermometer

This device can monitor people’s temperature in building’s entrances 

Please do not hesitate to contact us if you have any questions/ concerns. You can contact us here or call


Cougar’s Mission & Values

By | General Info


At Cougar USA we are proud to provide complete, tailored solutions for our customers. We have the technical knowledge and experience to identify their needs, wants and potential issues. We also help design, deliver and support a complete solution. Every day, Cougar supports Consulting Engineers, Installing Contractors and Building Engineers, especially after hours and weekends for emergencies. We continue to serve our customers long after the initial sale. This level of service and quality of products build trusting, long-term relationships with our customers and partners.

Cougar USA makes buildings work, so the people inside can do theirs.

People trust our Water Control Systems to deliver efficient, reliable solutions for plumbing and mechanical applications in commercial buildings.

Our systems play an important role in the operations of hospitals, hotels, Schools, universities, commercial office buildings and event centers. Cougar is proud to serve Houston’s best buildings and institutions like Minute Maid Park, NRG Stadium, George R. Brown Convention CenterThe Post Oak HotelThe Houstonian, JPMorgan Chase Tower, Capital Tower, Heritage Plaza, Texas Children’s Hospital, MDACC Cancer Center and hundreds of others.


We love the culture and values that have developed over the last 16 years, and we believe these go hand in hand with the level of service and commitment we provide to our partners.

We are Passionate About our Brand. The Cougar USA brand is a combination of the products we sell, the service we provide, and our reputation in the market. We take pride in representing and producing high quality, energy efficient and innovative products delivered with a high level of service and support. Our reputation in the market is the sum of our quality products and services provided to our customers and partners daily. Over the last 16 years, this approach has earned Cougar USA a big name even though we are a small company.

We are Committed to our Partners. Our partners are our employees, customers, and vendors; it takes good relationships with all three for this company to succeed. We invest in our employees with technical and personal development training. With our customers and vendors, we strive to show loyalty, act with integrity, and be easy to work with.

We are Reliable, Responsible, Resourceful. We want to be our partners’ most trusted resource by being technically knowledgeable, providing a high level of service and delivering on our promises.

We are Cougar Family Oriented. We care for and treat each other like family.

We are proud of our Mission and our Values and we hope you see and feel it when you work with us.

Why We Need to Conserve Water

By | General Info

When you see photographs of Earth taken from space, water seems abundant. Most of that water, though, can’t be used for drinking or for growing crops. In fact, only 1 percent of all the water on the planet can be used to support human life since most of the Earth’s water is undrinkable salt water. Even some of the fresh water is unavailable for our use because it’s frozen solid.

In the last century, the world’s population tripled, and water usage by individuals increased six fold. As the population continues to rise, the need for sufficient supplies of freshwater will become more urgent, and competition for the available water is likely to increase

The United Nations estimates that nearly one-third of the world’s population will be facing water shortages by the year 2025. Without enough water, diseases will spread more easily, and less food can be grown.

Competition over water supplies can lead to local or international conflicts and possibly war.

Even in places where fresh water usually remains abundant, conserving water makes us better prepared for unexpected emergencies. Water conservation also saves money for both individual families and the community as a whole.

How Much Water Do We Use?

Every day, people use 10 billion tons of freshwater worldwide. Water usage varies widely by country, with the United States using the most water per capita. According to the EPA, Americans use an average of 88 gallons of water every day per person in their homes.

Simple Steps To Use Water More Effectively

Small changes in your daily habits can create big savings in water usage:

  • Turn off the water when you brush your teeth. All that running water adds up, probably more than you think. This simple step can save more than 200 gallons of water per month.
  • Takes showers instead of baths. A bath can use up to seven times more water than a shower. Keep your showers short — do your daydreaming elsewhere.
  • Wait until the dishwasher is full before you run it.
  • Avoid using a hose when you have alternatives. You can use a sponge and bucket to wash your car and a broom to sweep your driveway.
  • Don’t water your yard under a hot midday sun when most of the water will be lost to evaporation. Early mornings and evenings are better.

Repairs and smart purchases can turn yourhome into a water-conserving powerhouse:

  • Be diligent about fixing leaky toilets. A toilet leak can waste as much as 200 gallons a day, the equivalent of 50 flushes. Ouch!
  • Install low-?ow shower heads and water-saving aerators for your faucets. Using water-conserving devices can reduce your water usage by at least 20 percent and can save an average of $380 annually per family.

Sufficient water supplies are crucial not only for individual use — for drinking, cooking, washing and so on — but also for industry and agriculture. Without conservation, the planet may be facing a crisis unlike any seen before. Many steps that can be taken to conserve water are simple and can be started right now.

At Cougar USA we are proud to partner with GRUNDFOS who pushes the boundaries of possibility in energy efficiency and water conservation.