--- title: Cougar’s Mission & Values - Cougar USA Latest News - Cougar USA | HVAC and Plumbing Solutions | Houston description: MissionAt Cougar USA we are proud to provide complete, tailored solutions for our customers. We have the technical knowledge and experience to identify their needs, wants and potential issues. 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Search Subscribe to blog **Categories:  ** All Categories [General Info](https://cougarusa.com/news/tag/general-info) [Pressure](https://cougarusa.com/news/tag/pressure) [Pressure Boosting Systems](https://cougarusa.com/news/tag/pressure-boosting-systems) [Energy Savings](https://cougarusa.com/news/tag/energy-savings) [Flood Protection](https://cougarusa.com/news/tag/flood-protection) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. Subscribe to the blog By subscribing to the blog, you will be notified whenever a new blog post is created on the site. Close   Print ## Cougar’s Mission & Values [General Info](https://cougarusa.com/news/tag/general-info) [FDI Creative Services](https://cougarusa.com/news/author/fdi-creative-services) Friday, 01 February 2019 ## Mission At Cougar USA we are proud to provide complete, tailored solutions for our customers. We have the technical knowledge and experience to identify their needs, wants and potential issues. We also help design, deliver and support a complete solution. Every day, Cougar supports Consulting Engineers, Installing Contractors and Building Engineers, especially after hours and weekends for emergencies. We continue to serve our customers long after the initial sale. This level of service and quality of products build trusting, long-term relationships with our customers and partners. Cougar USA makes buildings work, so the people inside can do theirs. People trust our Water Control Systems to deliver efficient, reliable solutions for plumbing and mechanical applications in commercial buildings. Our systems play an important role in the operations of hospitals, hotels, Schools, universities, commercial office buildings and event centers. Cougar is proud to serve Houston’s best buildings and institutions like Minute Maid Park, NRG Stadium, [George R. Brown Convention Center](https://www.grbhouston.com/), [The Post Oak Hotel](https://www.thepostoakhotel.com/), [The Houstonian](http://www.houstonian.com/), JPMorgan Chase Tower, Capital Tower, Heritage Plaza, Texas Children’s Hospital, MDACC Cancer Center and hundreds of others. ## Values We love the culture and values that have developed over the last 16 years, and we believe these go hand in hand with the level of service and commitment we provide to our partners. We are **Passionate About our Brand**. The Cougar USA brand is a combination of the products we sell, the service we provide, and our reputation in the market. We take pride in representing and producing high quality, energy efficient and innovative products delivered with a high level of service and support. Our reputation in the market is the sum of our quality products and services provided to our customers and partners daily. Over the last 16 years, this approach has earned Cougar USA a big name even though we are a small company. We are **Committed to our Partners**. Our partners are our employees, customers, and vendors; it takes good relationships with all three for this company to succeed. We invest in our employees with technical and personal development training. With our customers and vendors, we strive to show loyalty, act with integrity, and be easy to work with. We are **Reliable, Responsible, Resourceful**. We want to be our partners’ most trusted resource by being technically knowledgeable, providing a high level of service and delivering on our promises. We are **Cougar Family Oriented**. We care for and treat each other like family. We are proud of our Mission and our Values and we hope you see and feel it when you work with us. 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[Overflow and Flood Protection for Break Tanks in Commercial Buildings](https://cougarusa.com/news/overflow-and-flood-protection-for-break-tanks-in-commercial-buildings) [A personal story of living Cougar’s mission](https://cougarusa.com/news/a-personal-story-of-living-cougars-mission) #### About the author [![FDI Creative Services](https://cougarusa.com/hubfs/Cougarusa_August2024/Images/177_fdi.jpg)](https://cougarusa.com/news/author/fdi-creative-services) ### [FDI Creative Services](https://cougarusa.com/news/author/fdi-creative-services) Subscribe to updates from author ##### Author's Recent Posts [More posts from author](https://cougarusa.com/news/author/fdi-creative-services) - [Powerful Heat: Cougar USA and Fulton Boilers Join Forces in a Dynamic Partnership Wednesday, 02 August 2023](https://cougarusa.com/news/powerful-heat-cougar-usa-and-fulton-boilers-join-forces-in-a-dynamic-partnership) - [Pressure Boosting Systems – Pt3 Thursday, 13 October 2022](https://cougarusa.com/news/pressure-boosting-systems-pt3) - [Pressure Boosting Systems – Pt2 Thursday, 13 October 2022](https://cougarusa.com/news/pressure-boosting-systems-pt2) #### Related Posts ### [Maintaining Water Quality in Under Occupied or Unoccupied Buildings](https://cougarusa.com/news/maintaining-water-quality-in-under-occupied-or-unoccupied-buildings) [Water Contamination](https://cougarusa.com/news/tag/water-contamination) [Water Harvesting](https://cougarusa.com/news/tag/water-harvesting) ### [Cougar USA Customer Service during COVID-19 Outbreak](https://cougarusa.com/news/cougar-usa-customer-service-during-covid-19-outbreak) [General Info](https://cougarusa.com/news/tag/general-info) ### [Cougar USA Appoints New President, Expands Leadership Team](https://cougarusa.com/news/cougar-usa-appoints-new-president-expands-leadership-team) [General Info](https://cougarusa.com/news/tag/general-info) ### Explore More [General Info](https://cougarusa.com/news/tag/general-info) [Pressure](https://cougarusa.com/news/tag/pressure) [Pressure Boosting Systems](https://cougarusa.com/news/tag/pressure-boosting-systems) [Energy Savings](https://cougarusa.com/news/tag/energy-savings) [Flood Protection](https://cougarusa.com/news/tag/flood-protection) [Level](https://cougarusa.com/news/tag/level) [Water Contamination](https://cougarusa.com/news/tag/water-contamination) [Water Pressure Reducing Valves (PRV)](https://cougarusa.com/news/tag/water-pressure-reducing-valves-prv) [Design](https://cougarusa.com/news/tag/design) [Water Storage](https://cougarusa.com/news/tag/water-storage) [Cooling Towers](https://cougarusa.com/news/tag/cooling-towers) [Sump Pump Stations](https://cougarusa.com/news/tag/sump-pump-stations) [Water Harvesting](https://cougarusa.com/news/tag/water-harvesting) [![Cougar USA](https://cougarusa.com/hs-fs/hubfs/raw_assets/public/Cougarusa_August2024/images/Cougar_USA.png?width=350&name=Cougar_USA.png "Cougar USA")](https://cougarusa.com/) #### Cougar USA 8850 Fallbrook Drive Houston TX 77064 Office Hours – 7am – 5pm Dock Hours – 7am – 4pm **Cougar Sales** [(832) 912-7500](tel:18329127500) **Cougar Systems** [(346) 270-2070](tel:13462702070), [(866) 914-2822](tel:18669142822) **24/7 Service and Tech Support** [(832) 678-3930](tel:18326783930) - [Home](https://cougarusa.com) - [Solutions](https://cougarusa.com/solutions) - [Services](https://cougarusa.com/news) - [Products](https://cougarusa.com/products) - [About Us](https://cougarusa.com/about-us) - [Contact Us](https://cougarusa.com/contact) - [Specifier Resources](https://cougarusa.com/specifier-resources) - [Privacy Policy](https://cougarusa.com/privacy-policy) © 2026 Cougar USA [Follow us on Facebook](https://www.facebook.com/usacougar) [Follow us on Twitter](https://twitter.com/cougar_usa) [Follow us on LinkedIn](https://www.linkedin.com/company/cougarusa/) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "FDI Creative Services", "url" : "https://cougarusa.com/news/author/fdi-creative-services" }, "dateModified" : "2024-08-24T20:01:08.329Z", "datePublished" : "2019-02-01T21:00:00.000Z", "headline" : "Cougar’s Mission & Values - Cougar USA Latest News - Cougar USA | HVAC and Plumbing Solutions | Houston", "mainEntityOfPage" : { "@id" : "https://cougarusa.com/news/cougars-mission-values", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://cougarusa.com/hubfs/Cougar-Logo-4Color-MECH-1-19-18-HORIZtagline.png" } } } ```