--- title: Services - Cougar USA | HVAC and Plumbing Solutions | Houston description: Services - Cougar USA | HVAC and Plumbing Solutions | Houston --- [Skip to main content](https://cougarusa.com/services#main-content) [![Cougar USA](https://cougarusa.com/hs-fs/hubfs/raw_assets/public/Cougarusa_August2024/images/Cougar_USA.png?width=334&name=Cougar_USA.png "Cougar USA")](https://cougarusa.com/?hsLang=en) - [About Us](https://cougarusa.com/about-us) - [Team](https://cougarusa.com/about-us/team) - [Careers](https://cougarusa.com/about-us/cougar-careers) - [News](https://cougarusa.com/news) - [Contact Us](https://cougarusa.com/contact) - [Specifier Resources](https://cougarusa.com/specifier-resources) - [Solutions](https://cougarusa.com/solutions) - [Water Fill Stations](https://cougarusa.com/solutions/water-fill-stations) - [Domestic and Fire Water Storage](https://cougarusa.com/solutions/domestic-and-fire-water-storage) - [Pressure Boosting Systems](https://cougarusa.com/solutions/pressure-boosting-systems) - [Water Pressure Reducing Valves (PRV)](https://cougarusa.com/solutions/water-pressure-reducing-valves-water-prv) - [Sump Pumps](https://cougarusa.com/solutions/sump-pumps) - [Water Harvesting](https://cougarusa.com/solutions/water-harvesting) - [Domestic Hot Water Distribution](https://cougarusa.com/solutions/hot-water-distribution) - [Hydronic Cooling](https://cougarusa.com/solutions/hydronic-cooling) - [Hydronic Heating](https://cougarusa.com/solutions/hydronic-heating) - [Steam Specialties](https://cougarusa.com/solutions/steam-specialties) - [Services](https://cougarusa.com/services) - [Cougar STAR Program](https://cougarusa.com/services/cougar-star-program) - [Cougar USA Training Center](https://cougarusa.com/services/cougar-usa-training-center) - [Cougar Rental Pumps](https://cougarusa.com/cougarpumprentals) - [Products](https://cougarusa.com/products) - [Cougar Systems](https://cougarusa.com/products/cougar-systems) - [PUMP RENTALS](https://cougarusa.com/cougarpumprentals) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. - [About Us](https://cougarusa.com/about-us) - [Team](https://cougarusa.com/about-us/team) - [Careers](https://cougarusa.com/about-us/cougar-careers) - [News](https://cougarusa.com/news) - [Contact Us](https://cougarusa.com/contact) - [Specifier Resources](https://cougarusa.com/specifier-resources) - [Solutions](https://cougarusa.com/solutions) - [Water Fill Stations](https://cougarusa.com/solutions/water-fill-stations) - [Domestic and Fire Water Storage](https://cougarusa.com/solutions/domestic-and-fire-water-storage) - [Pressure Boosting Systems](https://cougarusa.com/solutions/pressure-boosting-systems) - [Water Pressure Reducing Valves (PRV)](https://cougarusa.com/solutions/water-pressure-reducing-valves-water-prv) - [Sump Pumps](https://cougarusa.com/solutions/sump-pumps) - [Water Harvesting](https://cougarusa.com/solutions/water-harvesting) - [Domestic Hot Water Distribution](https://cougarusa.com/solutions/hot-water-distribution) - [Hydronic Cooling](https://cougarusa.com/solutions/hydronic-cooling) - [Hydronic Heating](https://cougarusa.com/solutions/hydronic-heating) - [Steam Specialties](https://cougarusa.com/solutions/steam-specialties) - [Services](https://cougarusa.com/services) - [Cougar STAR Program](https://cougarusa.com/services/cougar-star-program) - [Cougar USA Training Center](https://cougarusa.com/services/cougar-usa-training-center) - [Cougar Rental Pumps](https://cougarusa.com/cougarpumprentals) - [Products](https://cougarusa.com/products) - [Cougar Systems](https://cougarusa.com/products/cougar-systems) - [PUMP RENTALS](https://cougarusa.com/cougarpumprentals) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. # SERVICES Cougar USA provides expert support for water-control systems through hands-on training, 24/7 technical assistance, and comprehensive maintenance via the Cougar STAR Program. We also offer remote guidance, emergency service, system design consulting, and rental pump solutions tailored to commercial building needs. ## A COMPREHENSIVE SUITE OF SERVICES ![Cougar STAR Program](https://cougarusa.com/hubfs/Cougarusa_August2024/Images/cougar-star-program.jpg) ##### COUGAR ##### SERVICES #### COUGAR STAR PROGRAM We are excited to launch the new Cougar STAR Program for existing systems! Cougar USA has always provided start-up, commissioning, and field support to our customers; now, we offer that same service on a recurring schedule to test & tune the operation of essential water control equipment in your facility. The STAR Program includes System Tracking, Assessment, and Recommissioning of Fill Valves & Level Controls, Pressure Booster Systems, Water & Steam PRV Stations, Sump Pump Stations, and Water Heaters. Learn More ![Cougar USA Training Center](https://cougarusa.com/hubfs/Cougarusa_August2024/Images/cougar-usa-training-center-academy.jpg) ##### COUGAR ##### SERVICES #### COUGAR USA TRAINING CENTER The Cougar USA Training Center is a 2,400-square-foot training facility complete with a 24-seat classroom as well as a workshop containing actual, working equipment. This training facility is located directly next door to Cougar USA’s headquarters in Houston, TX. Our classes are free of charge. We educate and train Consulting Engineers, Installing Contractors and Building Engineers on the equipment and systems Cougar USA provides. Training Calendar RSVP ![24/7 Customer Support and Emergency Service](https://cougarusa.com/hubfs/Cougarusa_August2024/Images/cougar-usa-customer-service.jpg) ##### COUGAR ##### SERVICES #### 24/7 CUSTOMER SUPPORT AND EMERGENCY SERVICE We are available 24/7 on our main phone line (832-912-7500); after business hours, the phones roll over to our Service Team to provide coverage on nights and weekends. Not only are we available after hours by phone, but our technicians can be dispatched to assist with emergency service or planned service and startups. We also administer all warranty claims for our systems. CONTACT US ![Remote Guidance](https://cougarusa.com/hubfs/Cougarusa_August2024/Images/cougar-usa-remote-guidance.jpg) ##### COUGAR ##### SERVICES #### REMOTE GUIDANCE Remote Guidance is a free service offered by Cougar USA. If we can help you solve the issue using Remote Guidance, you will not be charged for a service call! If the issue cannot be resolved remotely, we will schedule a site visit for one of our Service Technicians. Charges for this service call will depend on our normal service guidelines. The technician will be informed of the issue before arriving on-site and will bring any parts necessary to make repairs, eliminating the need for an initial site visit. Again, saving you time and money. CONTACT US ![System Design Assistance](https://cougarusa.com/hubfs/Cougarusa_August2024/Images/cougar-usa-system-design-assistance.jpg) ##### COUGAR ##### SERVICES #### SYSTEM DESIGN ASSISTANCE With our 20 years of industry experience and training, Cougar USA can assist in system design for applications in commercial buildings. We provide recommendations for overall system design, equipment selections, control sequences, installation requirements for all trades involved, detailed drawings and specifications. CONTACT US ![Building Assessments](https://cougarusa.com/hubfs/Cougarusa_August2024/Images/cougar-usa-building-assessments.jpg) ##### COUGAR ##### SERVICES #### BUILDING ASSESSMENTS In 2017, about 39% of total U.S. energy consumption was consumed by the residential and commercial sectors. In a commercial building, HVAC equipment (i.e., chillers, boilers, cooling towers, etc.) and lighting are the biggest targets for energy savings, but the capital costs for improving these may be prohibitive. There are many opportunities for energy savings and building performance improvements with other systems in commercial buildings. Our Solutions ![Rental Pumps](https://cougarusa.com/hubfs/Cougarusa_August2024/Images/cougar-usa-rental-pumps.jpg) ##### COUGAR ##### SERVICES #### RENTAL PUMPS It is our goal to get your building back up and running as soon as possible; our rental experts are available 24/7 to help you select the right rental pump for your application and get it on site immediately. We will coordinate delivery to the site with liftgate service. We do not provide installation. However, we do have Authorized Service Partners (ASPs) who can offer turnkey solutions. Once installed, Cougar Sales will start up the rental pump and provide training on the operation of the unit (Cougar Sales geographic territory only). Learn More [![Cougar USA](https://cougarusa.com/hs-fs/hubfs/raw_assets/public/Cougarusa_August2024/images/Cougar_USA.png?width=350&name=Cougar_USA.png "Cougar USA")](https://cougarusa.com/?hsLang=en) #### Cougar USA 8850 Fallbrook Drive Houston TX 77064 Office Hours – 7am – 5pm Dock Hours – 7am – 4pm **Cougar Sales** [(832) 912-7500](tel:18329127500) **Cougar Systems** [(346) 270-2070](tel:13462702070), [(866) 914-2822](tel:18669142822) **24/7 Service and Tech Support** [(832) 678-3930](tel:18326783930) - [Home](https://cougarusa.com) - [Solutions](https://cougarusa.com/solutions) - [Services](https://cougarusa.com/news) - [Products](https://cougarusa.com/products) - [About Us](https://cougarusa.com/about-us) - [Contact Us](https://cougarusa.com/contact) - [Specifier Resources](https://cougarusa.com/specifier-resources) - [Privacy Policy](https://cougarusa.com/privacy-policy) © 2026 Cougar USA [Follow us on Facebook](https://www.facebook.com/usacougar) [Follow us on Twitter](https://twitter.com/cougar_usa) [Follow us on LinkedIn](https://www.linkedin.com/company/cougarusa/)