Customer Service Manager
Randy is the Operations Manager for Cougar Sales. He has been with Cougar USA since 2016 and brings over eight years of management experience to his role here at Cougar USA, including managing personnel, inventory, processes, and delivering high-quality customer service. At a prior company, Randy received an award for Manager of the Quarter in 2016. He earned his B.B.A. in International Business from the University of Houston-Downtown and is currently working on his Strategic MBA in Entrepreneurship from the University of Houston-Victoria.
Randy is a native Houstonian, with parents who emigrated from Cuba. He speaks fluent Spanish. He is passionate about culture, service, sports and the arts. He loves meeting people from around the world to exchange points of view and helping other people to make a difference in the world. He loves every aspect of sport, and soccer in particular, because it teaches so many life lessons. He also loves the arts, and in particular, music, because as Aldous Huxley said “After silence, that which comes nearest to expressing the inexpressible is music.”