Cougar Promise

At Cougar USA, we want to be your trusted partner in High-Performance Buildings through Water Control Solutions, and we back that partnership with The Cougar Promise.

cougar usa commitment


Our solutions perform as designed, or we will make it right.*

  • Treat all systems and buildings as if they were our own.
  • Support a project in design, installation, commissioning, and maintenance.
  • 470+ years of combined customer service and technical experience.
  • Leave a site better than we found it.
cougar usa communication


24/7 Phone Support and On-Site Field Service.

  • Main phone lines answered by a Cougar Team member 24/7.
  • Field service team available 24/7
  • Proactive Correspondance on order updates
  • Augmented reality video remote support
  • Contingency plans and systems for remote operations in times of disaster
cougar usa cutting edge technology

Cutting-Edge Technology

We introduce and support the latest proven technology and systems.

  • Proven track record of bringing new technologies and systems to market
  • High Standards for system quality and reliability to serve Hospitals, Higher Education, and High Rises.
  • 340+ years of field experience used in designing and selecting new products.
  • Complimentary Technical Training classes (in-person and virtual) and Online Resource Library

*Conditions apply, please contact us for details.