Cougar’s Mission & Values

Mission

At Cougar USA we are proud to provide complete, tailored solutions for our customers. We have the technical knowledge and experience to identify their needs, wants and potential issues. We also help design, deliver and support a complete solution. Every day, Cougar supports Consulting Engineers, Installing Contractors and Building Engineers, especially after hours and weekends for emergencies. We continue to serve our customers long after the initial sale. This level of service and quality of products build trusting, long-term relationships with our customers and partners.

Cougar USA makes buildings work, so the people inside can do theirs.

People trust our Water Control Systems to deliver efficient, reliable solutions for plumbing and mechanical applications in commercial buildings.

Our systems play an important role in the operations of hospitals, hotels, Schools, universities, commercial office buildings and event centers. Cougar is proud to serve Houston’s best buildings and institutions like Minute Maid Park, NRG Stadium, George R. Brown Convention Center, The Post Oak Hotel, The Houstonian, JPMorgan Chase Tower, Capital Tower, Heritage Plaza, Texas Children’s Hospital, MDACC Cancer Center and hundreds of others.

Values

We love the culture and values that have developed over the last 16 years, and we believe these go hand in hand with the level of service and commitment we provide to our partners.

We are Passionate About our Brand. The Cougar USA brand is a combination of the products we sell, the service we provide, and our reputation in the market. We take pride in representing and producing high quality, energy efficient and innovative products delivered with a high level of service and support. Our reputation in the market is the sum of our quality products and services provided to our customers and partners daily. Over the last 16 years, this approach has earned Cougar USA a big name even though we are a small company.

We are Committed to our Partners. Our partners are our employees, customers, and vendors; it takes good relationships with all three for this company to succeed. We invest in our employees with technical and personal development training. With our customers and vendors, we strive to show loyalty, act with integrity, and be easy to work with.

We are Reliable, Responsible, Resourceful. We want to be our partners’ most trusted resource by being technically knowledgeable, providing a high level of service and delivering on our promises.

We are Cougar Family Oriented. We care for and treat each other like family.

We are proud of our Mission and our Values and we hope you see and feel it when you work with us.